Questions People Ask Us

It depends on the service, how many items or rooms, the material and the shape it's in. The easiest way to get a real number is to send a few photos through the quote form. We'll look them over and send you a price — and nothing gets booked until you're happy with it.

Most upholstery feels dry within a few hours. Dense foam, humid weather and still air stretch that out. Crack a window or point a fan at it and it goes much faster.

Carpet usually feels dry within several hours, and takes longer to be fully dry underneath. Fibre, pile, underpad thickness, how soiled it was and the weather that day all play a part.

Some stains clean up beautifully and disappear entirely. Others have already changed the colour of the fibre — dye loss, bleaching, wear and old damage don't come back with cleaning. We'll be straightforward about what looks realistic before making any promises.

Cleaning takes out a lot of what causes the smell, so it usually drops right off or goes entirely. If it soaked deep into padding, subfloor or a mattress core, some of it may hang around, and we'll tell you if that's what we're looking at.

Clearing small items, breakables and floor clutter beforehand helps a lot. We can usually clean around bigger pieces, and some can be moved carefully if you let us know. Just mention anything heavy or fragile in your request.

Yes, we get asked this all the time. How much comes out depends on how far it soaked in and how long it sat. Surface messes normally respond well; anything that reached the padding or subfloor takes more work and may not clear completely.

Please do — it's the quickest way to a proper price. Pick your service in the quote form, answer a couple of short questions and add photos straight from your phone.

Ottawa and the communities around it, including Kanata, Barrhaven, Nepean, Orleans, Riverside South, Gloucester, Vanier and Stittsville.

Send us the details and a few photos. For bigger jobs we can often travel further out, including parts of Eastern Ontario and the Ottawa Valley, and we'll let you know either way.

Yes — twin, full/double, queen and king. One side or both, whichever makes sense for yours.

Yes. How a rug is cleaned depends on the fibre, the construction, the dyes and its condition, so every rug gets checked first. A few delicate ones need a different approach, and we'll say so rather than risk it.